Your privacy and data security are important to us. This policy oversees the way in which “we” (EXCELSIOR HEALTH LTD), collects, uses, maintains and discloses information collected from users of the Pharmazon Global website, customers and suppliers.
- What information we collect and how it will be used
We collect information about you when you provide it to us, when you have an open account with us or when we feel there is a legitimate business interest between our two companies. The information is used to enable us to run our business and manage the relationship between yourself and us as effectively as possible.
Account Information
We use your contact information to send transactional communication via email. This could include confirming purchases you’ve made, arranging delivery of orders you have placed, providing customer support regarding queries, responding to quote requests and product queries. We will also use the phone information that you have provided for this as well. We will retain your account information for as long as we continue to resume an active business relationship. After a reasonable period of inactivity, we will delete all personal identifiable information on the account. If this is not possible, for example in the event of details of an account relating to that of a sole-trader which could reveal personal information, we would then anonymise the data.
Website Analytics
We collect information about your computer, phone, tablet, or other devices you use to access our website. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers. We use this data to analyse how people are using our website and to offer a better service dependant on the device you are using.
Security & Functionality
We use cookies on our website. We use cookies for functionality purposes only. We do not use them for any targeting purposes. If you would like to opt-out of cookies, then please instruct your web browser to do so. If you do not accept cookies, however, you may not be able to use all aspects of our website. When logging into our website we will use your IP address to monitor suspicious activity on your account.
Marketing
We will use the information you have provided to us to market our products which we believe may be of interest to you. We will retain the information regarding your preferences for a period of two years. If we don’t hear from you over the next couple of years, you will be removed from our marketing email shots. In the meantime, you can control whether you want to stop receiving these communications by clicking the unsubscribe button at the bottom of any of these emails or emailing Sales@excelsiorhealth.co.uk.
Supplementary Data
We may obtain supplementary data from other publicly available databases. Examples include linking a LinkedIn profile against your contact record, obtaining company information from company’s house and undertaking a credit check for due diligence. We use this information to expand on the data we’ve already collected to analyse the accuracy of our records and to ensure we are offering relevant products to you.
Careers and Job Applications
If you are applying for a job, we will use the data from your CV and cover letter to make decisions on your application. We do not use automated decision making (including profiling) in our recruitment processes. Your data will never be stored outside of the EEA. If you have been unsuccessful in an application for a career with us, then once a period of 6 months has passed after the closing date of the vacancy, we will remove all copies of your CV and cover letter from our system.
Credit Applications
When you make a request for a credit account, we will ask for the following proofs of ID:
– Driving license
– Passport & Proof of address
We use this information to verify your identity to prevent fraud.
If we refuse credit we will delete this data immediately. If we do issue you with a credit account we will store details of your name, home address and DOB and remove all scanned copies of the proofs of Id and address. In the event that debt collection is required, this data may be shared with third parties in order to help recover the debt.
- How we share information we collect
We do not sell on your data to other providers. We do utilise different cloud-based systems which means the storage of your data isn’t always hosted from Excelsior Health Ltd main office address listed in the Contact us section. However, third party checks are always completed to ensure they have a strict GDPR policy in place.
Third parties we use
- Microsoft – We use Microsoft products to store your data on our CRM system and to host our email platform. Microsoft have multiple products to ensure security is the first thought and not an afterthought. We are utilising these technologies to ensure your data is secure and encrypted. If you would like to find out more about Microsoft’s GDPR technologies visit: Microsoft – Privacy Policy.
- Google – We use Google to gather analytics on our website. We use the data to improve our website and services. We have performed our due diligence on Google and trust your web data is safe with them. More details can be found at: Google – Privacy Policy.
- Godaddy – We use Godaddy’s servers to host our website and website database. Godaddy have recently updated their privacy policy to make sure they are compliant with GDPR: GoDaddy – Privacy Policy.
- Sendgrid /Email Platform – We use this to send both transactional and marketing material. We only share necessary contact data with them. Information on Sendgrid GDPR journey can be found: Sendgrid – GDPR.
- How we store information we collect
Information storage and security
We use data hosting providers in the EEA to host the information we collect. All third-party providers are carefully considered and assurances provided that your data remains secure, including verification of widely accepted standards and regulations (for example, ISO27001).
We enforce strict internal security measures to ensure only the required individuals have access to your data. Combining this with strict password, dual factor authentication and geo-restricted access policies ensures we keep your data as secure as possible.
- How you can control your information
The data we hold is yours. You have a number of rights under the General Data Protection Regulation (GDPR) and The Data Protection Act (DPA). You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing or object to processing.
Request we stop using your information
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe we have gained personal information about you which you have not given consent towards, you can request the we delete this information.
Opt-out of communications
You may opt out of receiving marketing material from us by using the unsubscribe link within each email or by contacting us at Sales@excelsiorhealth.co.uk. Once you do this you will no-longer receive any product offers from us. Even after opting out of marketing emails, you will still receive transactional emails related to any orders you have placed.
- Other important privacy information
Your rights
If you feel that we have not complied with the requirements of GDPR or the DPA about your personal data, you have the right to lodge a complaint to the Information Commissioners’ Office.
Changes to our Privacy Policy
We may change this privacy policy from time to time. Any future changes we make will always be considered to make sure we are processing your data fairly, legally and honestly. We encourage you to review our privacy policy from time to time to stay informed about how we are processing your information.
Last updated: 31/09/2022.
- Contact us
Your information is controlled by EXCELSIOR HEALTH LTD. If you have any questions or concerns about the way we are handling your data, please get in contact.
EXCELSIOR HEALTH LTD
UNIT 4, 40-40 LINK, 30-34 MILL END ROAD, HIGH WYCOMBE, HP12 4AX UNITED KINGDOM.
Email: Sales@excelsiorhealth.co.uk